FAQ's

You’ve got questions. We’ve got answers

How do I suspend my membership?

You can choose to suspend your membership for a minimum of 2 week, a $5 weekly fee applies during suspension period. Members’ who have been PAID IN FULL will receive FREE suspension. Please pop into the club to fill out a suspension form or send us an email to reception@cranbournefitness247.com.au as we do require something in writing.

How do I cancel my membership?

In line with your Membership Terms and Conditions, there is a 30-day notice period for cancellation. Any payments that fall in that period will need to be deducted for your cancellation to be finalised. Please pop into the club to fill out a cancellation form or send us an email to reception@cranbournefitness247.com.au as we do require something in writing.

If I join online can I train straight away?

Yes, all you have to do is come in during our staffed hours so we can issue you with a membership tag, then you are good to go!

Are classes included in my membership?

Yes! ALL group fitness classes are included in your membership so jump into one today! All our classes are suitable for all fitness levels and there is plenty of variety to ensure there’s a class to suit for YOU.

How do I book into see a personal trainer?

If you do not have a trainer, we can help you connect with one.

What age do you need to be to train?

You are required to be 16 years or older to take up a membership. A guardian signature is required on your contract and pre-exercise questionnaire.

How do I update personal and/or account details?

Please contact Debit Success if your bank details have changed on 1800 812 461. You can also simply pop into the club during staffed hours or give us a call on 5995 8722

How do I access the club during unstaffed hours

You will need to be a member, purchase a 24/7 tag from reception and complete our 24/7 induction for your safety.

When is the busiest time?

We are super lucky to have lots of floor space to train in, so you should never be shoulder to shoulder or have to wait to use a piece of equipment.

Can I bring a friend to the club?

Absolutely! If a visiting friend or family member would like to train with you, they can pay $15 for casual visit. Just be mindful that they can only access the club during our staffed hours.

What if I lose my membership card?

Don't worry, just let reception know and we can issue you with a new tag at a small fee of $15.